Science

Developing a tool to assess Client Satisfaction at District Hospitals

Published by: 
Health Systems Trust
The assessment of client satisfaction, forms an important part of the management of a health facility, especially after the adoption of the Batho Pele (People First) and the Patients Right Charter. The main objective in undertaking this research study was to develop an instrument that would assess the satisfaction levels of clients utilising two district hospitals in South Africa. The hospitals were the Gordonia Hospital in Upington, and the East Griqualand and Usher Memorial Hospitals in Kokstad.

Improving the rational use of drugs in the Kalahari region of the Northern Cape - Northern Cape ISDS Technical Report 2

Published by: 
Health Systems Trust
The Rational Drug Use Training Project first visited the Kalahari region in August of 1997. A two-day workshop was presented to the regional health director, the regional chief professional nurse (CPN) and staff from each of the seven fixed clinics in the region.

Collecting and using Drug Use Indicators in Districts

Volume: 
1
Series Name: 
Kwik Skwiz
Published by: 
Health Systems Trust
This Kwik-Skwiz deals with the measurement of drug use patterns and prescribing behaviour and also with the structures which can be used to promote rational drug use at district level and how they can use such measurement information (indicator data). Examples from an indicator study completed in the Kalahari district of the Northern Cape are used to illustrate the use of such data.

Setting up a district management team: lessons from Impendle/Pholela/Underberg

Volume: 
1
Series Name: 
Kwik Skwiz
Published by: 
Health Systems Trust

Lessons for district managers in strengthening district management.In some provinces, district management teams are being appointed. In others, interim district management structures are in place. Now is the time to ensure that their activities are geared towards improving service delivery, rather than their becoming snowed under by bureaucratic tasks.

A National household survey of health inequalities in South Africa

Published by: 
Health Systems Trust

OVERVIEW REPORT The first democratically elected government in South Africa has made improving health and health services for the historically underserved black majority a national prioity. As part of this process, in June 1995, the Minister of Health, Dr. Nkosazana Dlamini Zuma, outlined a plan designed to provide free primary health care to all South Africans. This plan aims to improve the health status of South Africans, as well as the quality of care, through increased emphasis on disease prevention and early intervention.

Action for Health in Kakamas 1997/8 : ISDS Technical Report 2a

Published by: 
Health Systems Trust
This publication is one of four which together form the second technical report of the Initiative for Sub-District Support. This second technical report documents the planning process in each of the four initial sites, namely Kakamas (Northern Cape), Mount Frere (Eastern Cape), Tonga and Shongwe (Mpumalanga) and Underberg/ Pholela/ Impendhle (KwaZulu-Natal).

Community Research as a Springboard for District Action: A household survey of maternal and child health in the Mount Frere health district, 1997- ISDS Technical Report 7

Published by: 
Health Systems Trust
Appropriate and useful information is a crucial part of health planning. Given the inadequacies of existing information, the need for a community-based survey to inform the planning activities of the interim District Health Management Team (DMT) was recognised. Similar surveys have previously been undertaken in rural districts in KwaZulu, and in the Bizana district of the former Transkei. It was also hoped that the survey would stimulate the process of developing the districts Health Information System for future reference.