Guide to Measuring Client Satisfaction

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Health Systems Trust

A collaborative project between the National Department of Health and the Initiative for Sub-district Support, as part Health Systems Trust

The main objective in undertaking this research study is to develop an instrument that will measure the satisfaction levels of clients utilising hospitals in South Africa. The client satisfaction tool (CS Tool) included in this guide drew on the experience of measuring client satisfaction at two district hospitals, East Griqualand and Usher Memorial Hospital in Kokstad and Gordonia Hospital in Upington. Experience was also drawn from a number of international studies, particularly from Ghana, the United States of America and the United Kingdom.

Senior Scientist/ Monitoring and Evaluation Advisor

Closing date: 20 June 2008

The Health Systems Research Unit, which focuses on research for the effectiveness of health care, requires a Monitoring and Evaluation Specialist who is interested in leading a project focused on quality improvement of PMTCT (prevention of mother-to-child transmission of HIV) in KwaZulu-Natal.

Intern District Health Barometer Project

Closing date for applications: 02 February 2007

We are seeking to appoint an Intern on a one year fixed-term contract to assist with the District Health Barometer (DHB) project and the HealthLink Cluster with respect to providing effective, accurate and useful health systems information.

The 2006 International District Health Information Systems Conference

As well as a DHIS Software Developers Workshop from 4 - 9th October 2006
Venue: Mpekweni Resort, Eastern Cape Province, South Africa
Nearest airport is East London, and Mpekweni is about 100 km south of East London towards Port Alfred.

District Health Barometer - Current HST activities related to the DHB concept

The HST is currently involved in a number of activities which relate to the DHB, which will provide some baseline infrastructure, expertise and linkages. These include:

Extra Information: Health Information Systems and Detailed Indicator Tables

The following information is provided in electronic format only as a supplement to the SAHR 2003/04.
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