By Mandisa Dlamini (HST Communications Assistant) and Willemien Jansen (HST Copy and Content Editor)
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How long have you been with HST and which position/s have you occupied?
I joined Health Systems Trust (HST) in 2020 as a Clinical Support Officer, where I was responsible for managing office stationery, attending meetings, and providing general administrative support. In 2021, I was promoted to the position of Office Administrator for the uThukela District office, a role I currently hold. Over the years, I've had the opportunity to work closely with various departments across the organisation, gaining valuable experience and insight into different aspects of operations. My journey with HST has not only strengthened my administrative and co-ordination skills but has also deepened my understanding of health systems and community-based work
Please share some information about what your current role entails.
In my role, I provide comprehensive administrative support to donors, funders, Department of Health (DoH), and HST personnel. I manage and monitor office supplies, keep detailed usage and expenditure reports, and ensure a safe, well-maintained working environment. I co-ordinate office maintenance, implement health and safety policies, and maintain up-to-date records on assets, office equipment, and service providers. I facilitate logistics for meetings, workshops, and travel in line with HST procedures, while also handling monthly expenditure reporting and petty cash reconciliation.
Additionally, I manage the district fleet database, track vehicle logbook submissions, and report accidents or non-compliance. I support HR functions by maintaining a district manpower list and assisting with documentation and internal communication. I also handle purchase orders through SAGE, maintain accounts payable records for audits, and ensure accurate financial documentation. Throughout, I prioritise efficiency, compliance, and accurate reporting to support smooth office operations.
What influenced your decision to be in the development/NGO sector?
My decision to enter the development/NGO sector was influenced by a combination of witnessing inequality up close and realising that I wanted my work to directly affect people's lives. Whether it was through volunteering in college, traveling and observing how various communities live, or being inspired by mentors engaged in grassroots efforts — something resonated with me. I recognised that I didn't want a career focused solely on profit. I sought to be involved in initiatives that empowered communities, advocated for justice, and aimed to create systemic change.
How do you spend your time away from work?
Outside of work, I enjoy relaxing at home while watching Formula One or cricket, which keeps me both entertained and energised. I also value quality time with my wife — whether it's staying in or going out together, it's those moments that keep me grounded and recharged.
What gives you motivation?
My family serves as my greatest source of motivation, especially my parents and my wife. Their constant support, belief in me, and the values they've instilled inspire me to keep pushing forward in both my personal growth and professional journey. They remind me daily why I strive for excellence and purpose in everything I do. Also, a big shout out to my HST family for always being there for me and keeping me motivated. From the managers to every single staff member on the ground level—working alongside you all is truly a blessing.
What is the best advice you've ever received in your life? (personal or professional)
"Listen more than you speak."
In the NGO/development world — and really any field that's people-driven — this is gold. It keeps you grounded, empathetic, and connected.
Any future aspirations?
I have recently completed my studies in Office Administration and am proudly registered with The Association for Office Professionals of South Africa. Currently, I am furthering my education by working toward completing my studies in Human Resources Administration. My goal is to continue growing in both office management and HR, combining practical experience with a strong academic foundation to support efficient and people-centered workplace environments.
What are you reading at the moment?
The most recent updates on current events that significantly affect our nation.